Customer Service Representative

Responsibilities of our Customer Service Representative (sales support function)

• Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
• Participate in on-site visits to customers when necessary
• Enter customers’ orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
• Process customer urgent orders as and when needed
• Manage order cut-over with product change requests from internal or external customers
• Manages customer consignment inventory when required
• Perform other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
• Anticipate customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer.
• Work with Sales and customers to determine root causes of payment delays

Requirements of our Customer Service Representative

• Minimum Diploma in Business Administration or Engineering
• Proficient in Microsoft Office
• SAP knowledge and knowledge of semiconductor industry trends and markets is preferably
• Good verbal, writing and interpersonal skills
• Sales or Customer Service experience in manufacturing industry is preferably