Customer Service Representative


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Job Description

Responsibilities of our Customer Service Representative (sales support function)

  • Facilitate good communication between customers, Sales and production fabs. CSR should always remain contactable to ensure high level of customer service
  • Participate in on-site visits to customers when necessary
  • Enter customers’ orders according to PO and allocated quantity, ensuring that the orders are in optimized shipment quantity and evenly loaded over the month
  • Process customer urgent orders as and when needed
  • Manage order cut-over with product change requests from internal or external customers
  • Manages customer consignment inventory when required
  • Perform other functions related to the order / inquiry entry system, i.e. changing schedules, preparation of reports (hardcopy when needed), and any additional activity necessary to complete the desired function successfully.
  • Anticipate customer reactions to unfavorable schedule confirmation, quality issues, etc. The CSR must address any concern and pursue information or activity to satisfy the customer.
  • Work with Sales and customers to determine root causes of payment delays

Requirements of our Customer Service Representative

  • Minimum Diploma in Business Administration or Engineering
  • Proficient in Microsoft Office
  • SAP knowledge and knowledge of semiconductor industry trends and markets is preferably
  • Good verbal, writing and interpersonal skills
  • Sales or Customer Service experience in manufacturing industry is preferably
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