Customer Focus – delivering the IT Infrastructure, systems and support that facilitates and improves the way we do business, improves employee experiences and contributes to the bottom line results.
Responsive and Agile – stay in pace with our business stakeholders and users in ensuring they get the support from IT to perform their work to deliver to our customers
Empathy – understand the underlying needs of stakeholders, challenges of global IT teams and vendors in order to deliver results.
Building a high performing organization - ensuring the regional IT team that is a role model for work ethics, teamwork and service excellence.
Reliable and persistent – keeping a constant focus on business continuity, resilience, risk management and cybersecurity.
Define, design and implement cloud-based and hybrid (mix of cloud & on-premise) based infrastructure solutions including high availability and disaster recovery
Analyze the current landscape against requirement from multiple aspects such as TCO (Total Cost of Ownership), Demand vs Supply, internal skillset availability, and integration alignment with other applications
Install, configure, implement and support Windows servers including management of user/group accounts & policies, integration to Active Directory, Azure Active Directory and Active Directory Federation Services
Install, configure, implement and support network-related technologies such as SD-WAN, MPLS, LAN, WIFI, Firewalls/IPS/IDS, VPN, IPSec/GRE, IPAM, UTM, etc.
Play the role of the final technical escalation point to the infrastructure operations team
Drive automation by scripting (e.g. PowerShell, Python, TCL)
Ensure all solutions comply to corporate security policies and standards
Gather design requirements from stakeholders (e.g., business and application groups) and translate into functional and technical requirements
Prepare business case justifications for infrastructure-related initiatives including justifications on major architectural changes
Lead major IT Infrastructure initiatives including Merger & Acquisition Due Diligence and Integration
Project manage technical implementations
Keep abreast of technology and industry trends and their relevance to ASM operations
Understand customer needs and pain points, industry trends, and establish and communicate plans to address these
Collaborate with other IT teams such as Global Infrastructure Operations, Applications, Digital Workplace, Security, IT Business Partners and so forth to provide a holistic set of IT services to the busines and to facilitate cross functional problem resolution and process improvements
Abide by and propose updates to overall IT policies, standards and procedures.
Drive the documentation and implementation of SOPs, policies, and guidelines
Ensure that appropriate actions are taken to anticipate, investigate and resolve problems in systems and services. Ensure that such problems are fully documented within the relevant reporting systems. Coordinate the implementation of agreed remediation, corrective actions and preventative measure. Analyze data patterns and trends.
Lead in business continuity planning and lead disaster recovery planning activities of IT systems
The ideal candidate will have (education & experience):
Minimum 12 years of experience in the design, build and support of a global infrastructure
Certified in ITIL v3 or v4.
At least 8 years of experience in the following:
Azure Cloud architecture
Hyperconverged infrastructure for on-premise Cloud architecture, preferably Nutanix
SAP S/4 HANA infrastructure
Active Directory, Azure Active Directory and Active Directory Federation Services
Exchange or equivalent email infrastructure
Internet Routing protocols and technologies including TCP/IP (IPv6), OSPF, BGP, VPN, GRE/IPSEC, D/QoS, etc
Firewall and associated functionalities such as IPD, IDS, AV, Anti-spoof, DoS/DDoS, Policy based routing, Next Gen FW, WAF, etc.
LDAP, RADIUS, DNS, DHCP, NAC tools
Windows server OS
Linux server OS
Microsoft Defender for Cloud and Microsoft Defender for Identity
Veeam backup and replication
Proxy, Reverse Proxy, Load balancers
Microsoft Direct Access
Degree in Computer Engineering or equivalent.
Good working knowledge and experience in the following:.
Data Center facilities and associated technologies
Cloud SASE (Secure Access Service Edge) and SD-WAN (Software Defined Wide Area Network) solutions